We treat thousands of people each year and we are committed to giving the best possible service and care to patients, their families, carers and visitors. Although the vast majority of our patients are satisfied with the service and care they receive, we realise that we may not always get things right. On these occasions we welcome your comments, as they will help us to improve the services we provide for you, our users.
Messages of thanks, compliments and suggestions
If you have a message of thanks, a comment, suggestion, or something positive to say about a service, department, team or member of staff, we would like to hear from you.
Please tell us what you think by writing to, or telling a member of staff in the ward or clinic you have visited. You can also email email@example.com. Staff will make sure that your comment or suggestion is passed on to the relevant person.
Although we work hard to make your stay in hospital as comfortable and pleasant as possible, some people have a less positive experience and make a complaint.
This type of feedback from patients is useful to us because it highlights areas or services that we may need to improve. Following a complaint, we act fast to make any service or environmental changes to ensure our services are of the highest possible standard.
Complaints can be made in several ways. You or your family can speak directly to a member of ward or clinic staff who will be able to address the problem speedily, or contact the complaint lead for the service on your behalf.
For more information contact 0151 706 4903 or you can use our enquiry form.
Making a formal complaint
On the occasions that we do not get it right, we have a robust complaints procedure to ensure we handle complaints effectively. Formal complaints can be made via the NHS complaints procedure. If you would like to find out more about this procedure, please follow the link to our information leaflet: A guide to the complaints process (insert PIF091complaints file here)
You may wish to use our dedicated complaints email service. Send an email with your complaint to: firstname.lastname@example.org
If you have any queries or questions about making a complaint please contact:
Peter Wentworth, complaints coordinator, 0151 706 3216 or
Fiona Gerrard, complaints coordinator, 0151 706 2265
Parliamentary Health Ombudsman
Department of Health
Independent Complaints Advocacy Service
Care Quality Commission