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Managing your appointment

How do I get an appointment?

We will send you a letter confirming the date and time of your outpatient appointment. Please check this and let us know if you need to change or cancel it.

How do I change or cancel my outpatient appointment?

If you cannot keep your appointment please let us know as soon as possible by calling the telephone number on your appointment letter.

Alternatively you can call the Central Appointments Line on 0151 706 5555 between 08.30hrs – 20:00hrs Monday – Friday.

By letting us know you are unable to keep your appointment you not only help us to save money but also allow another person to be seen more quickly.

How do I change or cancel a Choose and Book Appointment?

If you have a new patient appointment that was booked through the Choose & Book System and you wish to change it, you will need to contact the national telephone appointments line on 0845 60 88 88 8.

What will happen when I cancel or change my outpatient appointment?

If you change or cancel your outpatient appointment and do not receive confirmation of this by letter within 14 days, please contact us by calling the telephone number on your original appointment letter.

Alternatively you can call the Central Appointments Line on 0151 706 5555 between 08.30hrs – 20:00hrs Monday – Friday.

Outpatient clinics are a very important part of the services provided at Royal Liverpool and Broadgreen Hospitals. We see many thousands of outpatients every year from Merseyside, Cheshire and beyond and our aim is to provide you with the best possible care. In order to assist us in doing this, please help us by letting us know if you are unable to attend your outpatient appointment.

What to bring with you to your appointment

Staff at the hospital will already have details about your condition, but please bring the following with you:
  • Your appointment card or appointment letter
  • Your personal details, such as your address, full postcode and a contact number
  • Your home address, if this is different from where you currently live
  • Your GP's address and telephone number
  • Details of any medicines or tablets you are taking (if possible please bring them in their original containers)
  • Proof of exemption from payment of prescription charges, where applicable
  • ​You may also be required to bring a specimen of urine (in a clean container) but you will be informed of this in the letter/appointment card
Our appointment letters have a ‘registration information’ section which you should fill in and give to the clinic receptionist when you attend your appointment. This will ensure we have your personal details up to date. ​