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​How to provide feedback on our services

Please feel free to provide your feedback on our services to the relevant ward or department. 


Telephone: 0151 706 2000​


Comment on our hospital at NHS Choices
You can also provide feedback online at NHS Choices

If you are concerned or worried

If you have any worries or concerns about your stay with us, please dicuss them with your nurse, the ward manager, or the matron. If you prefer to speak to someone who is independent of the clinical area/team then our Customer Relations Team (CRT) will assist you.


Contact the Customer Relations Team 

From outside the hospital

Tel: 0151 706 4903/2265

Email: complaints@rlbuht.nhs.uk​

Type talk: 18001 0151 706 4903/2265 or


From inside the hospital

Ask a member of staff to contact the customer relations team on bleep number 4273, 4029, 4031 and 4772. You can request for someone to visit you on the ward​.


Or send us an enquiry using the form below.


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Our hospitals

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Royal Liverpool University Hospital

Prescot Street
Liverpool
L7 8XP
0151 706 2000

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Broadgreen Hospital

Thomas Drive
Liverpool
L14 3LB
0151 706 2000

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University of Liverpool Dental Hospital

Pembroke Place
Liverpool
L3 5PS
0151 706 2000

Phone numbers

Choose a number from our list

General enquiries

If you have a query relating to a specific department, ward or service you can also contact the hospital switchboard

0151 706 2000 staff will direct your call as appropriate

Appointments

For cancellations, changes or queries in regards to your appointment please contact our central appointment line

0151 706 5555 This line is open from 8am, Monday to Friday. This number is the contact point for all appointments

Dental

You can contact the Dental Hospital reception on

0151 706 5060 or via the main switchboard 0151 706 2000

Your options in an emergency

Photograph of NHS Nurse

A guide to help you decide the best options available to you

Find out more!
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