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What to do in an Emergency

Alternatives to Accident and Emergency Services (A&E)

In some circumstances Accident and Emergency (A&E) may not be the most appropriate place to receive treatment. If you become unwell make sure you choose the right healthcare service to receive treatment.

Self Care

With the right advice and information plus a well stocked medicine cabinet lots of minor ailments can be treated or prevented effectively.

NHS 111 - for non-emergencies

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. Find out more on their website


Your local Pharmacist is trained to offer advice about how to treat everyday medical problems and will advise if your symptoms mean that you should seek further medical help.  Your can find a local pharmacist and other healthcare providers at NHS Choices.

GP Services

Your family doctor provides general medical care, prescriptions and referral to a specialist or hospital clinic. A list of GPs can be found at NHS Choices. To access the GP Out of Hours Service contact your local GP and listen to their answerphone message which will give instructions how to access this service.


NHS Walk-in Centres in Liverpool

NHS Walk-in Centres provide fast and convenient access to NHS treatment. You can see an experienced nurse for advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains and skin complaints. NHS Walk-in Centres are open 7 days a week, early until late, and you don’t need an appointment. For opening times call NHS Direct on 111.


Old Swan NHS Walk-in Centre

Crystal Close, St Oswald St, L13 2GA

Tel: 0151 285 3565

Open: 7am-10pm every day


Liverpool City Centre NHS Walk-in Centre

Liverpool City Centre NHS Walk-in Centre

6 David Lewis Street, Liverpool

L1 4AP

Tel: 0151 247 6500

Open: Monday to Friday - 7am-10pm

Saturdays, Sundays and Bank Holidays - 9am-10pm (closed Christmas Day) 


South Liverpool NHS Treatment Centre (Walk-in Centre) 

Church Road, Garston, L19 2LW

Tel: 0151 295 9010

Open: Monday to Friday 9am-9pm

Saturdays, Sundays and Bank Holidays, 9am-5pm


Smithdown Children's NHS Walk-in Centre

Smithdown Rd, L15 2LF

Tel: 0151 285 4820

Open: Monday to Friday 8am-8pm

Saturdays, Sundays and bank Holidays, 10am-4pm


Litherland NHS Walk-in Centre

Litherland Town Hall, Hatton Hill Road, L21 9JN

Tel:0151 475 4667

Open: Monday to Sunday 8am - 8pm


Click here to visit the Liverpool Community Health NHS Trust for more information about NHS walk in centres.

How to access the Accident and Emergency (A&E) Service in an emergency. Also see other local healthcare services for out of hours care.

Accident and Emergency (A&E)

The Royal Liverpool University Hospital has the city’s leading trauma and emergency care centre.

The A&E service is a 24-hour, seven day a week walk-in service.

This means you do not need to book an appointment. A comprehensive emergency service is provided including on-site senior accident and emergency staff, triage, nurse practitioners, trauma team, CT scanning, cardiac arrest team, decontamination facilities and specialist opinion from all major specialties.

A&E is a service for patients who have an emergency that cannot be dealt with at  one of the walk-in clinics noted above or by an appointment with your GP. Due to high demand, please only attend A&E if you have a genuine emergency. 


A&E Reception telephone: 0151 706 205


How to find the A&E Department: Get directions to A&E​ at the Royal Liverpool University Hospital and find out about car parking by visiting our travel information page.​

Emergency dental facilities

The Dental Hospital provides an emergency service for adults and children with a problem requiring urgent attention. The following groups of patients are accepted for emergency dental treatment:

  • Patients who have suffered trauma to their teeth/mouth as a result of an accident or injury
  • Patient with a swelling of the face/jaws (e.g. due to a dental abscess)
  • Patients who have bleeding from their mouth (e.g. following removal of a tooth)
  • Patients with serious medical conditions or disabilities which prevent them being seen by dentists outside the hospital.

Please note: The A&E Department at Liverpool University Dental Hospital cannot provide treatment for all patients with toothache, lost fillings, dentures or crowns but, because we provide training for dental students and junior hospital dentists, we are able to offer limited treatment for a small number of patients.


No appointment is needed and patients are seen on a first come first served basis until the clinic is full. The doors open at 8am and assessments start at 8.45am. Patients should take a ticket from the machine and complete a medical history form whilst they are sitting in the waiting area. Patients are assessed in order of attendance, unless we have concerns about their condition. If you are accepted for treatment, you may be asked to return on another day (or session).


Please note: not all patients who take a ticket will be accepted for treatment.


The number of patients we see depends on the availability of staff and students on the day.


We regret that we may not be able to treat all patients who are complaining of toothache, however all patients will be assessed against the treatment criteria.


If you need help to locate a dentist for treatment please visit our finding a dentist page


Opening times


Monday to Friday, 8.15am-5pm (except public holidays)

The dental A&E Department is also open Monday to Friday. The doors open at 8.15am and assessment of patients starts at 8.45am.


Contact details

Dental Hospital reception - 0151 706 5060.


How to find the Dental Hospital

Get directions to the Dental Hospital and find out about car parking by visiting our travel information page



Phone numbers

Choose a number from our list

General enquiries - Royal

If you have a query relating to a specific department, ward or service you can also contact the hospital switchboard

0151 706 2000staff will direct your call as appropriate

​​General enquiries - Broadgreen

If you have a query relating to a specific department, ward or service you can also contact the hospital switchboard

0151 282 6000 staff will direct your call as appropriate

Inpatient enquiries

If you have a query relating to an inpatient visit, please call this number

0151 706 2685 staff will direct your call as appropriate


For cancellations, changes or queries in regards to your appointment please contact our central appointment line

0151 706 5555 This line is open from 8am, Monday to Friday. This number is the contact point for all appointments


You can contact the Dental Hospital reception on

0151 706 5253 or via the main switchboard 0151 706 2000