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Easy Read Information

This page gives more information about Freedom of Information.

It also tells you how to make a complaint about any of the information that we provide.

More details about Freedom of Information

The Trust will acknowledge all requests and consider if the request is valid i.e. is in writing, includes a name and contact address and clearly describes the information being requested. If the request doesn’t describe what information is required we will seek clarification.

We will then check to see what information we hold that relates to your request, if we do not hold any relevant information we will let you know as soon as possible, and we will try to direct you to where you might be able to access the information.

If we hold relevant information generally we will supply it within 20 working days from receipt of the request.

If some or all of the requested information cannot be provided we will tell you the reason for this. There are some exemptions set out by the Act which the Trust takes into account before deciding if information held can be released.

Where it will take more than 18-hours (or £450 worth of effort) to locate, retrieve and extract the information to respond to your request then the Trust is entitled to refuse the request. Before refusing a request on this basis, we will however work with you to look at other ways of providing the information so that your request does not exceed the statutory limit set by the Act.

Complaints and appeals – FOI

If you wish to make a complaint about our handling of your request or about our Publication Scheme, these should in the first instance be addressed to:

Information Assurance Officer
Derwent House
188 - 192 London Road
Liverpool
L3 8JN

Or E-mail the Freedom of Information Team here

You are also free to contact the regulator with responsibility for ensuring organisations comply with the Freedom of Information Act.

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113


Email the Information Commissioner here

This section provides further information which isn’t covered in the model publication scheme, frequently asked questions and other general information.

To email us click here

The Information Commissioners Office also provides public advice on access to information and other related areas. Their advice and guidance can be found on the ICO website here.

    Frequently asked questions