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Easy Read Information

Equality Monitoring is where we check that our services are being fair to everyone.

We collect information about staff and patients that help us to check that we are involving people from all different communities in our work.

Who we are

NHS Trusts in Liverpool are working together to raise awareness of and collect views on equality monitoring. We want to make sure that services are delivered fairly and remove any disadvantage, discrimination or harassment associated with age, disability, gender reassignment, marriage/civil partnerships, pregnancy and maternity, race, religion or belief, sex and sexual orientation and plan improvements to our policies and services to advance equality.

Without monitoring, it’s hard to know whether our policies and services are being delivered fairly or meeting the needs of all people.

LCH Equality Film: PROOF

What happens to the information we collect?

Wherever you go, people want to know about your background so that they can get things right for you. So where does the information go? It's used to see the take up of services and to direct future services. This can’t happen without your help. For example, introducing bilingual appointment letters if data shows higher DNA rates for BME patients that don’t speak English; or using data on gender differences in length of stay to introduce new ways of supporting discharges for men and women.

Protecting personal information

We’re told to be careful who we give information to, but when you give this information about your protected characteristics it is used only to make things better. Monitoring data has been used to investigate the quality of services provided to people with learning disabilities and to introduce champions to work with patients who have learning disabilities and with their families supporting them in hospital. When we use the data we won’t know it’s you.

Handling personal information

When you fill in forms with personally identifiable information on them, sections on race, sexual orientation etc are always dealt with separately. Your personal information is about you – the rest is statistics. We want to have over 90% complete data on all of our patients.

It may seem nosy but we're not. We usually ask you to complete a form rather than ask face to face. We ask everyone. Any equality information you provide is never used in a way that can identify you.

How does confidentiality and data protection fit in?

The Data protection Act 1998 ensures we protect the information we collect and to deal with it responsibly, confidentially and securely.

Please complete the forms when asked

It’s natural to be protective of your personal information. But if we don’t know who’s out there we can’t be expected to get it right. If you don’t fill in the forms and then then you find no one’s thought about your needs, well, you can hardly complain can you.

Further information

Have your say

If you'd like to provide your feedback on collecting your personal equality data please contact equality and diversity at

If you would like this information in an alternative language or format then please contact the Equality and Diversity team on:

Contact us

Royal Liverpool University Hospital,
1st Floor, Derwent House
0151 706 2944
Typetalk 18001 0151 706 2944

Email Equality and Diversity here