Supporting patients and families

During this time, we understand how difficult it is to be unable to visit loved ones in hospital and the significant impact that this can have. Our Family Liaison Service is here to help you keep in touch throughout the COVID-19 pandemic, and can provide support to our patients, their relatives and carers in a number of ways.

How to contact the Family Liaison Service

The team can be contacted via our Family Liaison Service Hub between 8.30am-5pm, Monday to Friday, and 9am-3pm Saturday and Sunday.

You can contact them on:

• Royal Liverpool and Broadgreen: 0151 282 6900 or email: familyliaisonrlb@liverpoolft.nhs.uk
• Aintree: 0151 529 0620 or email: familyliaisonaintree@liverpoolft.nhs.uk.

Support or advice

We can be a point of contact for relatives and carers to enquire about patients on wards. With a patient’s consent, we can share relevant medical information about them with their next of kin. For patients who cannot give consent, we will only relay relevant medical information to the person we have recorded as next of kin. We ask that any other family or friends seek information about patients from their next of kin.

Virtual visiting

Where possible, we encourage that patients remain in contact with family and friends directly through mobile phone, video calls like FaceTime and via social media. However our Family Liaison Service is here to help when this is not possible and can assist in virtual visiting for patients on our wards.

Sharing messages

Messages can be relayed between patients and your loved ones. For those at home, a message template to be shared can be downloaded at the bottom of this page and emailed to our team. If patients want to relay messages to their loved ones, we can help support them with this.

If you would like to add a scanned photograph or maybe a younger relative’s drawing to send to your loved one, please add as an attachment to the email and we will be happy to laminate them and deliver them to your relative. We please ask you to limit this to a maximum of two attachments.

Knitted hearts initiative

A small knitted heart can be given to the patient, and they can nominate a friend or family member to receive a matching heart. This heart will then be packaged and sent by the patient’s loved one with their personalised message and card.

If you wish to send a message to a member of staff to thank them for their efforts in caring for you or your loved one during the COVID-19 pandemic, again you can email or relay your words directly to the team, or use and email the staff thank you template below.