skip to main content

Easy Read Information

Acute Care is help for very serious medical problems. Emergency Care is where the patient might die if they don't get medical help quickly.

This page gives information about our Acute and Emergency Care services in the Trust.

It also gives information about the other places in Liverpool where you can get medical help straight away for people who are not an emergency.

Who we are

The Acute and Emergency Care Group is made up of various departments such as the Emergency Department, Acute Medical Unit and Emergency Surgical Assessment Unit. The Emergency Department (ED) at the Royal is the biggest and busiest in Merseyside. We aim to see patients as quickly as possible - nationally, the target is for 95% to be treated within four hours.

All patients that come to our Emergency Department will be seen and assessed by a qualified member of the nursing team, subject to a national set of assessment guidelines, a decision will be made as to which area of the department will best suit your clinical needs.

The Acute Medical Unit (AMU) aims to provide best practice in our purpose built environment for patients referred by their GPs with acute medical illnesses.

We are one of the largest Acute Medical Unit's (AMU) in the country with its own direct access.

What we do

Our Emergency Department sees about 90,000 new patients each year ranging from major trauma, acute medical and surgical emergencies to minor injuries.

We also provide a facility called the Acute Medical unit (AMU) that allows us to assess, evaluate and treat patients with a wide range of acute medical problems and conditions in our purpose-built clinical area

Being referred to us

The Accident and Emergency Dept is open 24 hours a day, seven days a week. It is a service intended only for those who are in need of immediate emergency care. If your issue can be dealt with by one of the several walk-in medical centres across the region, can be addressed by a chemist or by making an appointment with your G.P. please do not waste the valuable resources of the emergency services by abusing A&E.

What happens when you see us

Once you have been checked in (either at the reception desk if you arrive on your own, or by the ambulance crew if you have been brought in) you will be assessed by how urgent your care is. If you are asked to sit in the waiting room, you will then be seen by a triage nurse, who will assess the level of care that is needed/who it is you need to see/whether you need to be seen by the emergency service dept or whether you can be cared for by a another medical service. If you are assessed as needing emergency care, you will then be asked to wait in the waiting room for the next available medical professional. Patients are assessed and prioritised in terms of care needed. Patients aren't always seen in order of their arrival at the Emergency Department. Other people may take priority to you, and therefore you will have to be patient when waiting to be seen.

More information

Select individual department pages in the menu to view further, more direct information

The team

Dr Peter Burnham - Clinical Director of Acute and Emergency Care including Acute Medical Unit

Mrs Karen Curley - is the General Manager of Acute and Emergency Care including Acute Medical Unit

Mrs Clare Pritchard and Mrs Pauline Loftus - are the Matrons for the Emergency Department

Mrs Sarah Burke - is the (Acting) Quality Matron

Mrs Janet Lacey - is the Matron for the Acute Medical Unit

Mr Chris Mansfield - is the Deputy General Manager of Acute and Emergency Care including Acute Medical Unit

What to do in an Emergency

Alternatives to the Emergency Department (ED)

In some circumstances the ED may not be the most appropriate place to receive treatment. If you become unwell make sure you choose the right healthcare service to receive treatment.

Self Care

With the right advice and information plus a well stocked medicine cabinet lots of minor ailments can be treated or prevented effectively.

NHS 111 - for non-emergencies

You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You can find out more about NHS 111 here.


Your local Pharmacist is trained to offer advice about how to treat everyday medical problems and will advise if your symptoms mean that you should seek further medical help. Your can find a local pharmacist and other healthcare providers at NHS Choices.

GP Services

Your family doctor provides general medical care, prescriptions and referral to a specialist or hospital clinic. A list of GPs can be found at NHS Choices.

To access the GP Out of Hours Service contact your local GP and listen to their answerphone message which will give instructions how to access this service.

The Mersey View GP walk-in service is open between 8am and 8pm, seven days a week including Bank Holidays.

The centre aims for you to see a doctor within 20 minutes from booking in at the reception area.Following your visit, all your notes will be sent to your GP practice within 24 hours.

For more information see our Emergency Options page

    Local Walk In Centres

More information

Click here to visit the Liverpool Community Health NHS Trust website for more information about NHS walk in centres.

Emergency dental facilities

The Dental Hospital provides an emergency service for adults and children with a problem requiring urgent attention. The following groups of patients are accepted for emergency dental treatment:

  • Patients who have suffered trauma to their teeth/mouth as a result of an accident or injury

  • Patient with a swelling of the face/jaws (e.g. due to a dental abscess)

  • Patients who have bleeding from their mouth (e.g. following removal of a tooth)

  • Patients with serious medical conditions or disabilities which prevent them being seen by dentists outside the hospital.

Please note: The A&E Department at Liverpool University Dental Hospital cannot provide treatment for all patients with toothache, lost fillings, dentures or crowns but, because we provide training for dental students and junior hospital dentists, we are able to offer limited treatment for a small number of patients.

No appointment is needed and patients are seen on a first come first served basis until the clinic is full. The doors open at 8am and assessments start at 8.45am. Patients should take a ticket from the machine and complete a medical history form whilst they are sitting in the waiting area. Patients are assessed in order of attendance, unless we have concerns about their condition. If you are accepted for treatment, you may be asked to return on another day (or session).

Please note:
not all patients who take a ticket will be accepted for treatment.

The number of patients we see depends on the availability of staff and students on the day.

We regret that we may not be able to treat all patients who are complaining of toothache, however all patients will be assessed against the treatment criteria.

If you need help to locate a dentist for treatment please visit the NHS Choices finding a dentist page

Opening times

Monday to Friday, 8.15am-5pm (except public holidays)

The dental Emergency Department is also open Monday to Friday. The doors open at 8.15am and assessment of patients starts at 8.45am.

Contact details

Dental Hospital reception - 0151 706 5060.

How to find the Dental Hospital

Get directions to the Dental Hospital and find out about car parking by visiting our travel information page

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. If you have a hospital appointment then you should attend as planned.
Click here for the latest information on coronavirus