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Information on your appointment with St Paul’s Eye Unit at the Royal Liverpool University Hospital

If you are referred to St Paul’s – whether by your GP, optician or A&E – your case will be prioritised depending on its urgency. Within 48 hours we will contact you by telephone to make an appointment for you which will be confirmed by letter. Where possible you will have a choice of dates and times. Sometimes your consultant may feel that you need an earlier appointment, in which case we will call you again to rearrange.

If you have been placed on an outpatient waiting list we will contact you by post.

If you need to change your outpatient appointment contact the St Paul’s Eye Unit call centre. Don’t call your consultant directly.

If you cannot attend your appointment please let us know as soon as possible. If you do not attend your appointment we will call you.

On arrival at the hospital

Your confirmation letter will tell you which department to attend. If you are having trouble finding your way ask at the main reception. The receptionist will also help if you need assistance with wheelchairs etc.

Once you have found your department, go to the reception desk where your details will be checked - it is important that we have your correct name, address, date of birth, GP and next of kin. If you need to have any tests before your consultation you will be directed to the relevant area.

After your consultation, the receptionist may book a follow-up appointment for you, put you on to an outpatient/inpatient waiting list, or direct you to the pre-operative assessment area if you require surgery. Following pre-operative tests, the receptionist there may be able to agree a date for your surgery with you before you leave the department.


If you need to see an optician you will be directed to the optometry department. Staff there will help you to pick glasses and can also book any appointments required for contact lens and low visual aid clinics.