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Information on your appointment with St Paul’s Eye Unit at the Royal Liverpool University Hospital

Whether you’re referred by your GP, optician or A&E, your case will be prioritised depending on its urgency. Within 48 hours we’ll contact you by phone to make your appointment, which will be confirmed by letter. We’ll give you a choice of dates and times where possible, but if your consultant feels that you need to be seen earlier, we’ll get in touch to let you know. If you’ve been placed on an outpatient waiting list, we’ll contact you by post.

If you need to change your appointment or cannot attend, please contact us.

On arrival at the hospital

Your confirmation letter will tell you which department to attend, just ask at reception if you need directions or assistance.

Once you have found your department, go to reception to confirm your personal details as it’s important that we have your correct name, address, phone number, GP and next of kin details. If you need to have any tests before your consultation, you’ll be directed to the relevant area.

After your consultation, the receptionist may book a follow-up appointment for you, put you on an outpatient/inpatient waiting list, or direct you to the pre-operative assessment area if you require surgery. Following pre-operative tests, the receptionist may be able to agree a date for your surgery with you before you leave the department.

Opticians

If you need to see an optician, you’ll be directed to the optometry department where you can pick glasses and book appointments for contact lens and low visual aid clinics.