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Easy Read Information

This page gives you information about your services for people with hearing aids.

it includes what services we provide and how to contact us.

About us


We provide batteries for NHS hearing aids and sound generators that we have provided.

We are currently unable to provide a walk-in collection service for batteries due to restrictions in clinical areas.

If you require a fresh supply, please either:

  1. Post in your brown book (to the address on the back cover - Audiology Department, Alexandra Wing, Broadgreen Hospital, Thomas Drive, Liverpool, L14 3LB)
  2. Phone: 0151 706 2533
  3. Text: 07826 873856
  4. Email:
  5. Fill out the form below to order batteries:

Audiology battery request form

Audiology battery request form
(Enter your full name)
(Batteries, tubes or other)

We will send the new ones out to you by post


Repair Service

We now have a Hearing Aid Repair – Drop Box.

You can now leave your hearing aids in a drop box for us to repair. Please ensure the hearing aid is in a sealed envelope, with your name, date of birth, contact number, and a quick explanation of the problem.

The box can be found on the main corridor in the Alexandra Wing, Broadgreen.

This is a Monday-Friday service only.

Aids left before 11am will be ready to collect the same day between 2pm-3pm, or 8am-9am on subsequent days.

Aids left after 11am will be ready to collect between 2pm-3pm the next day or 8am-9am on subsequent days.



Please use for Drop Box for most repairs - including retubing, general servicing and hearing aids that aren’t working.

We can provide a repair appointment for issues such as:

  • Ear mould fitting and adjustments
  • Impressions for new ear moulds

If you have lost your hearing aid please contact us and we will advise the best course of action. There may be a charge of £70 per device to get this replaced.


More info


If you require Ambulance Transport to attend your appointment, you should book this through your GP surgery when you receive your appointment date.


Related links

Action on Hearing Loss (formerly Royal National Institute for the Deaf)

MSDP - Merseyside Society for Deaf People

BTA - British Tinnitus Association

Access to Work


Hearing aid information videos:

How to change the battery                               

How to insert your hearing aid:


Slim tube 

How to clean your hearing aid - Slim tube

Retubing your hearing aid                            

Getting used to your hearing aid                    

Communication tactics

Using the telephone and the Loop system


Contact us

You can book an appointment by phoning the department on 0151 706 2533 between 08:30 and 12-30 each week day.

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. If you have a hospital appointment then you should attend as planned.
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