Easy Read Information
This page gives you information about your services for people with hearing aids.
it includes what services we provide and how to contact us.
We provide batteries for NHS hearing aids and sound generators that we have provided.
We are currently unable to provide a walk-in collection service for batteries due to restrictions in clinical areas.
If you require a fresh supply, please either:
- Post in your brown book (to the address on the back cover - Audiology Department, Alexandra Wing, Broadgreen Hospital, Thomas Drive, Liverpool, L14 3LB)
- Phone: 0151 706 2533
- Text: 07826 873856
- Email: firstname.lastname@example.org
- Fill out the form below to order batteries:
We will send the new ones out to you by post
We now have a Hearing Aid Repair – Drop Box.
You can now leave your hearing aids in a drop box for us to repair. Please ensure the hearing aid is in a sealed envelope, with your name, date of birth, contact number, and a quick explanation of the problem.
The box can be found on the main corridor in the Alexandra Wing, Broadgreen.
This is a Monday-Friday service only.
Aids left before 11am will be ready to collect the same day between 2pm-3pm, or 8am-9am on subsequent days.
Aids left after 11am will be ready to collect between 2pm-3pm the next day or 8am-9am on subsequent days.
Please use for Drop Box for most repairs - including retubing, general servicing and hearing aids that aren’t working.
We can provide a repair appointment for issues such as:
- Ear mould fitting and adjustments
- Impressions for new ear moulds
If you have lost your hearing aid please contact us and we will advise the best course of action. There may be a charge of £70 per device to get this replaced.
If you require Ambulance Transport to attend your appointment, you should book this through your GP surgery when you receive your appointment date.
Action on Hearing Loss (formerly Royal National Institute for the Deaf)
Hearing aid information videos:
How to insert your hearing aid:
You can book an appointment by phoning the department on 0151 706 2533 between 08:30 and 12-30 each week day.