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This page gives you information about your services for people with hearing aids.

it includes what services we provide and how to contact us.

We offer several services for people with hearing aid needs, including reassessment of hearing aid fitting and review, specialist hearing assessment clinics (SARA), fitting of CROS and Bi-CROS devices. Along with these services we also offer a repair service and new batteries for hearing aids

About us


Batteries for NHS hearing aid users can be obtained free of charge from both our Departments at Broadgreen Hospital and Garston South Liverpool Treatment centre.

Please see below for the address:

Broadgreen Hospital Audiology Department,
Alexandra Wing,
Ground Floor,
Thomas Drive,
L14 3LB.
Tel: 0151 706 2533

Batteries are available at the hospital main reception during public and bank holiday times. Batteries are also available by post. Simply post your brown battery record book into the above address and we will send you some batteries back.

Repair Service

Repair sessions are held within the Department daily. Appointments are offered within a one week period and are attended by appointment only.

We are unable to see patients on a drop-in basis.

What can be done at a repair appointment (15 minutes only):

  • Replacement of lost or stolen hearing aids*
  • Impressions for new ear moulds
  • Ear mould fitting and adjustments
  • Retubing of ear moulds
  • Servicing and testing of hearing aids
  • Battery replacement

What cannot be done at a repair appointment

  • Hearing tests
  • Hearing aid fine tuning
  • Hearing aid exchange/update
  • Cleaning of ears Walk-in (by appointment only)
  • *Lost Hearing Aids

The Department now charges an administration fee of £70 for lost hearing aids. In the unfortunate event that you do lose your hearing aid, please phone us to book an appointment to replace it.

Swim plugs

Swim moulds can be made at the Department for a charge of £20 per ear.

If you are currently under the care of ENT because you have had mastoid operation, it may be possible to obtain swim plugs free of charge with a referral letter from one of the ENT Doctors.


The Team

Our team includes:

  • a chief audiologist
  • four senior audiologists
  • three audiologists
  • one assistant audiological practitioner
  • an adult aural and vestibular rehabilitationist

More info


If you require Ambulance Transport to attend your appointment, you should book this through your GP surgery when you receive your appointment date.

Contact us

You can book an appointment by phoning the department on 0151 706 2533 between 08:30 and 12-30 each week day.

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