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Improvements required but Trust is outstanding for care

Following an inspection by the Care Quality Commission, England’s Chief Inspector of Hospitals has rated the Royal Liverpool and Broadgreen University Hospitals NHS Trust as Requires Improvement. The Trust is rated as Good for Safe and Effective and Caring as Outstanding. Well-led and Responsive were rated as Requires Improvement.

Dr Peter Williams, chief executive, said:

"I am incredibly proud that our staff have been rated as Outstanding for the care they provide to our patients and I hope that the people of Liverpool will be equally as proud of them. Our community services staff only joined the Trust two years ago and their care has been rated as Outstanding – which is a fantastic achievement. Our patients want to be treated with compassion, dignity and kindness and I am so pleased that what I see every day has been recognised in this report."

"We are also very pleased to have been rated as Good for both the safety and effectiveness of the care and treatment we offer."

"Our staff are working in often very challenging circumstances. Like hospitals across the NHS, we have seen an increasing demand for our services, sicker patients, with further challenges around both recruitment and finance."

"There are areas that we need to improve on. We are working hard to make sure we are as efficient as possible, we continue to recruit staff across our services and we are working closely with our partners to improve timely discharges for our patients."

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. If you have a hospital appointment then you should attend as planned.
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