skip to main content

NHS 111 is now available online...here's how to use it

From 23 January, NHS England is introducing a campaign to increase awareness of when to use NHS 111, either by phone or online.

NHS 111 online uses the same clinical algorithms as the 111 phone service, taking you through questions about your symptoms to receive tailored advice on what to do next and where to go. You can access NHS 111 online on a smartphone, tablet or computer - 24 hours a day, 7 days a week – and if needed you will be connected to a nurse, emergency dentist or GP.

This new way to access NHS 111 provides you with another convenient way to get the right help or advice when you need it. Whether over the phone or online, NHS 111 will ensure that you get the right care, from the right person, as quickly as possible.

How do you use 111 online?

You can use NHS 111 online in five easy steps:

  1. Enter your postcode (or allow your location to be shared)
  2. Fill in some details about yourself.
  3. Fill in your main symptoms and search.
  4. Select the symptom closest to yourself.
  5. Answer a few more questions. You're done!

Watch the video tutorial:

So, if you think you need urgent medical help, call NHS 111 or visit 111.nhs.uk.

‘Help Us Help You’ know what to do.