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This page gives details of how to contact us if you wish to thank a member of staff, if you would like to make a charitable donation to the hospital or if you have a concern.

Concerns and worries you may have

We recognise the importance of your experience as a patient and those of your family and friends. If you have any worries or concerns about your stay with us, please discuss them with your nurse, the ward manager, or the matron.

If you would prefer to speak to someone who is independent of the clinical area/team then our Customer Relations Team (CRT) are always available to assist you.

To contact the Customer Relations Team

From outside the hospital

From inside the hospital

You can ask a member of staff to contact the Patient Advice and Liaison Service (PALS) team​ on bleep number 4273, 4029, 4031 and 4772. You can request for someone to visit you on the ward.​

Staff Star of the Month award

The Trust has set-up a Staff Award Scheme to allow patients and visitors to nominate any member of staff they feel deserves to be recognised for their skill, dedication, support, or thoughtfulness in their line of work.

If you would like to nominate a member of staff, you can do this by contacting the Clinical Governance and Quality Department on 0151 706 2253. You will be sent a nomination form which you can fill out or alternatively a member of the ward staff would happily do this for you.

Click here to nominate a member of staff or team for our Staff Star ​of the Month award.​​

Charitable donations

Patients and vistiors may sometimes wish to make a charitable donation. Charitable donations are put to the best possible use. A simple system has been put in place for your convenience:

  • ​Official charitable donation envelopes are available from the General Office and Fundraising Office (located at the main reception)
  • Cash or cheque donations should be placed in the enevelopes and securely sealed​. If you want your donation to go to a particular ward or department, then please clearly state this on the envelope
    Please ensure your name and address is clearly marked on the envelope so an official reciept may be issued for donations over £5and upwards
  • Envelopes must be handed in at the General Office or the Fundraising Office

For more information about fundraising for the hospital please click ​here.

Thank you for your support!​