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Your Visit

Visiting hours

We are pleased to allow limited visiting across all inpatient wards at our hospitals. So that we can continue to safely reintroduce visiting, visits must be pre-booked with an allocated appointment slot.

Patients may receive up to two visitors per day for up to an hour - unless there are exceptional circumstances where additional visiting is needed. This is to maintain social distancing, particularly in bay areas.

When it has been agreed with a patient that they would like a visitor(s), the ward will contact the named visitor(s) and arrange a slot for them to attend the ward. If you are contacted by the ward to arrange a visit, please let our staff know if you require any reasonable adjustments, such as if you need to be accompanied by a carer.

Additional visiting can be arranged in the following exceptional circumstances. Please contact the ward or department in advance to discuss appropriate arrangements:

  • A maximum of two visitors for patients who are in their last hours / days and receiving end of life care
  • One carer who is supporting someone with a mental health issue, cognitive impairment such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.

We ask that you cancel your visit and notify ward staff if you have received a positive COVID-19 test result within the last 10 days, feel unwell or have experienced any flu-like symptoms within the past 48 hours, including fever, vomiting and diarrhoea.

Whilst in our hospitals, ensure you continue to follow infection control guidance, and if advised by staff please wear a face mask and any other Personal Protective Equipment (PPE). You must also clean your hands using soap and water before entering and leaving the ward areas. You must also maintain social distancing of at least 1 metre between staff and patients, where possible.

Patients can also attend with one person in the following areas. However please be aware, they may be asked to wait outside if waiting areas are at capacity:

  • Emergency Departments
  • Acute Medical Units
  • Observation and Assessment Units (including Emergency Surgical - Assessment Unit)
  • Ambulatory Care Units
  • Outpatient Departments
  • Diagnostic services

Any other relatives or friends will be required to wait outside of the hospital.

Please note, visiting can be restricted or suspended with immediate effect if there are any concerns that safety measures have been compromised, or evidence of a spread of infection on our wards or in our communities.

Read more about visiting and how appointments are booked here.

How will I be kept safe whilst visiting?

To help prevent infection spreading and to ensure the safety of our patients, staff and visitors, there are a number of safety measures currently in place in our hospitals:

  • Upon entry to our hospitals, face coverings must be worn at all times, covering both the mouth and nose. If you do not have a face covering, a face mask will be provided.

  • Visitors must also wear the appropriate Personal Protective Equipment (PPE) for the ward you are visiting. You will be guided by staff on the ward on what PPE must be worn before entering a bay or room.

  • Please walk on the left at all times in corridors and if using lifts, follow any guidance.

  • Maintaining good hand hygiene is important, and all visitors are encouraged to wash or sanitising their hands regularly whilst in our hospitals, and upon entry and exit to a ward.

Can I bring in anything for the patient?

For infection control purposes, the only personal property that can be received in to the organisation are:

  • Mobile phones
  • Mobile phone chargers
  • Tablet devices
  • E-readers (e.g. Kindle)
  • Nightwear
  • Underwear
  • Clothing for discharge

Exceptions to this list will be made for items such as glasses, dentures, hearing aids and walking aids.

Visitors can bring the above items in with them if they have a pre-booked appointment slot. If no slot is booked, they will need to contact the wards directly and arrange to drop off property.

Are there other ways of staying in touch?

We know that not everyone will be able to visit their loved one in hospital. We still fully support virtual visiting and the use of phones/tablets whilst on the wards to contact friends and family, unless advised otherwise. This can be arranged directly with the wards.