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The 2019 Make a Difference awards

The Patient's Choice Award shortlist

Nominated and voted by the public, this award recognises a team or an individual who has made a significant impact at some point during the last year.  They may have provided exceptional care or services at a difficult time, or in a difficult situation.  This could be a ‘one off’ - going the extra mile, and/or showing outstanding initiative. Read below to hear a little more about each nomination and click here to cast your vote.

Phil Whelan

A Macmillan pancreatic cancer clinical nurse specialist, Phil is well loved by his patients and colleagues alike. Working with people during and after treatment for pancreatic cancers and illnesses, Phil also helps to run the hepato-pancreato-biliary (HPB) Buddies group, a support group where patients can meet others with similar conditions.

Patients commented on how Phil was "always at the other end of the phone", providing an enormous amount of support for a group of patients who often face less than favourable outcomes. That his advice and support had been vital throughout the whole of their journey, and that they could not have got through what they did without his help. A “credit to his profession and the Royal Liverpool University Hospital”, Phil’s passion shines through and “he never forgets anybody, nothing is ever too much for Phil”.

Intensive Care Unit

The ICU team have been nominated for this award by the family of a young patient from abroad, who they cared for before he passed away. The team were nominated not only for the “fantastic care which was given to him under difficult circumstances” but because of the personal touches shown to the patient and his family.

From enabling the young man to watch a football game on a smartphone to bringing in soup and offering to wash the family’s clothes, the team went above and beyond during the difficult time. It was noted that “the care that he received and the personal touches from the staff made the worst week of our lives, away from home, a lot more bearable. Even though our son passed away in Liverpool, we will always remember it with a fondness because of the care and warmth we received from members of this team.”

Sarah Massey

Sarcoma nurse specialist, Sarah Massey, has been nominated for the amazing work she does in the Trust’s Linda McCartney Centre. One particular patient commented that Sarah was “from day one, the most wonderful, positive, special person to have with us,” following a cancer diagnosis.

The comfort that Sarah gives her patients has not gone unnoticed, and her “lovely cheerful voice” seems to make all the difference to patients and their families – giving them hope at a time that for many is a very upsetting period of their lives. Referred to as a “truly exceptional lady and nurse”, Sarah has often been the rock of support for many in her care.


The Divisional Star Awards shortlist

Shortlisted and judged by the Division/Corporate Services, these awards recognise a team or an individual who can demonstrate significant improvements in quality within their particular team or clinical speciality that has already had impact, or expected to have an impact within a short time.


  • Endoscopy team
  • Critical care rehabilitation team
  • Breast and endocrine administration and clerical team


  • Shared haemodialysis care
  • High Consequence Infectious Diseases
  • Rob Jackson
  • Jane O'Connor


  • Sepsis team
  • Learning disabilities team
  • HPB Pancreatic Buddy team

Liverpool Clinical Laboratories:

  • Archiving team - Cellular Pathology
  • Sandie Skinner
  • Specimen reception at Aintree